• 1. Accounts
  • 2. Services
  • 3. Payment terms

Terms of service

Last amendment: 20 December 2020

The website www.myhomecuts.com (the “Website”) is owned and operated by HomeCuts Gents Salon, d/b/a HomeCuts, a sole establishment in Dubai, the UAE (“we”, “us”, “our”, “HomeCuts”). HomeCuts uses the Website and the associated mobile applications (the “Applications”) to provide on-demand grooming services at the addresses of our clients (the grooming services, the Applications, and the Website are hereinafter referred to as the “Services”). HomeCuts maintains the MYHOMECUTS.COM Website ("Site"). The following are the terms of use that govern use of the Site ("Terms of Service"). By using the Site you expressly agree to be bound by these Terms of Use and the MYHOMECUTS.COM privacy policy and to follow these Terms of Use and all applicable laws and regulations governing use of the Site. COMPANY reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms of Use, HomeCuts may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you. Please note that some of the Services may be governed by additional terms (“Supplemental Terms”). The Supplemental Terms constitute parts of this Agreement. This Terms of Service document (the “Agreement”) constitutes a legally binding agreement between HomeCuts and the user of the Services (the “user”, “you”, “yours”).

By using or accessing the Services, irrespective of whether or not you create a HomeCuts account (“Account”), you agree to be legally bound by this Agreement or, if you represent an entity, you agree that that legal entity will be bound by this Agreement. If you would like to create an Account, please read the Agreement on the Website (www.myhomecuts.com/terms) or through the Applications. Please also note that HomeCuts collects and processes personal information in accordance with HomeCuts’s privacy policy available at www.myhomecuts.com/privacy. You are not allowed to use the Services and accept this Agreement if you are less than 18 years old. Users using the website who are under the age of 18 shall not register as a User of the website and shall not transact on or use the website. However, if you are a parent or a guardian of persons under the age of 18, you are allowed to use the Services on behalf of such persons. In case you do not agree with one or more provisions of this Agreement, please do not use or access the Services. BEFORE ACCESSING OR USING THE SERVICES, PLEASE READ THIS AGREEMENT IN DETAIL. PLEASE NOTE THAT THIS AGREEMENT INCLUDES: (I) A CLAUSE REQUIRING BINDING ARBITRATION TO RESOLVE DISPUTES ARISING OUT OF OR IN RELATION TO THIS AGREEMENT; AND (II) A WAIVER OF A CLASS ACTION.

1. Accounts

1.1 In order to register an Account, you need to complete a registration form, thus providing HomeCuts with certain information about yourself. By completing the registration form, you warrant and represent that: (a) the information submitted by you is correct and up-to-date; (ii) you will update the information in order to ensure that it is correct and up-to-date. 1.2 You are allowed to create an Account for yourself only. You are not allowed to create accounts in the name of third parties. 1.3 One Account per individual or legal entity is permitted. 1.4 You may delete your Account at any time by sending an email to [email protected] 1.5 HomeCuts may suspend or terminate your Account in accordance with this Agreement. 1.6. If your Account was terminated by HomeCuts or you have been banned from using the Services, you must not create an Account to use the Services. 1.7 The user is solely responsible for (i) keeping the Account login credentials and (ii) for all activities conducted by the user by using the Account. 1.8 The user must immediately notify HomeCuts if he notices any security weakness associated with his Account or believes that his account was used without authorization. The user agrees that HomeCuts shall not be liable if the user does not comply with the obligations mentioned in the preceding sentence.

2. Services

2.1 The Services allow the user to receive grooming services at the address of the user. Such grooming services are provided by the employees of HomeCuts (collectively referred to as “HomeCuts Barbers” and each individually as a “HomeCuts Barber”). Each HomeCuts Barber is carefully selected and has undergone a comprehensive training program to ensure the quality and the hygiene of the grooming services as well as training on ethics and behavior for home services. 2.2 HomeCuts offers grooming services exclusively to male adults and kids. The grooming services include, but are not limited to, haircuts, beard trimming, shaves, shaping, hairstyling, hair coloring, manicures, and pedicures. As a supplement to its grooming services, HomeCuts sells a range of hair & skin care products for men. 2.3 You can purchase our grooming services by using a subscription plan or as a one-time service. HomeCuts offers different subscription plans (e.g., Value Plans, Family Plans, Premium Plans, and Custom Plans). Each subscription plan, depending on the plan, is valid for a period of one month or three months commencing at the time of the purchase. Each one-time service is valid for a period of one month commencing at the time of the purchase. HomeCuts reserves the right not to compensate the user for any expired, unscheduled, or missed grooming services included in a subscription plan or a one-time service. Such services will not be carried over to another billing cycle. 2.4 You can subscribe for a subscription plan by using the Applications. Users who use subscription plans are entitled to a reduction of 15% or more for (i) our grooming non-plan service services and (ii) the hair & skin care products for men offered by us. A user of our subscription plans or non-plan service services is entitled to use his remaining unused services for different people and/or different addresses. HomeCuts reserves the right to change the percentage of the reduction at any time for any reason. 2.5 Custom Plans allow you to select one or more specific grooming services which you would like to get. Once purchased, a Custom Plan covering the duration of your subscription cannot be modified. However, the user is free to modify the Custom Plan after the expiration of the duration of the Custom Plan. You can easily upgrade to a higher tier plan by (i) going to the “Plans” functionality in the Services, (ii) selecting your Custom Plan, and (iii) editing your Custom Plan in accordance with your needs. The changes will apply after the expiration of the duration of the then-current Custom Plan. Each Custom Plan needs to include at least two (2) main services per month. For the purposes of this Agreement, the term “main service” refers to hair and beard styling services, manicure, pedicure, hair dye, and facial services. For the purposes of this Agreement, the term “main service” does not include kids hair cuts or styling services. For the purposes of this Agreement, the term “kids” refers to persons who are at or under the age of 12. 2.6 Although HomeCuts functions as a licensed men’s barbershop and nail salon, HomeCuts cannot be responsible for your personal safety and property. Therefore, please exercise common sense and caution to protect your belongings and safety when you interact with HomeCuts Barbers, just as you would do if you meet any individual who you do not personally know. Please note that our staff, including our HomeCuts Barbers, are carefully selected and undergo a training instructing them on to exercise proper and ethical conduct when providing the grooming services. 2.7 BY ACCESSING OR USING THE SERVICES, THE USER AGREES TO HOLD HOMECUTS FREE FOR ANY DAMAGE, INJURY, LOSS, OR LIABILITY ARISING OUT OF OR IN RELATION TO THE SERVICES. YOU HEREBY AGREE THAT HOMECUTS SHALL NOT BE RESPONSIBLE FOR THE CONDUCT (OFFLINE OR ONLINE) OF ANY USER. THE USER ALSO AGREES THAT HOMECUTS SHALL NOT BE LIABLE FOR ANY DAMAGE, INJURY, LOSS, OR LIABILITY ARISING OF OR IN RELATION TO (I) THE CONDUCT OF OUR EMPLOYEES AND (II) THE GOODS OR TOOLS USED BY OUR EMPLOYEES. 2.8 HomeCuts reserves the right to cancel all promotional services at any time. HomeCuts will not provide any promotional value adjustments or credits in the event HomeCuts cancels a free promotional service. 2.9 The grooming services provided by HomeCuts cover most areas of Dubai. For more specific information about the territory on which the grooming services are provided and for answers on various questions related to the Services, please see our Frequently Asked Questions (FAQ) document available at http://www.myhomecuts.com/faqs. 2.10 Users are not allowed to transfer, rent, or sell their subscription plans, the grooming services, and any parts of the Services. In case of a breach of the preceding sentence by the user, HomeCuts reserves the right to immediately terminate the subscription plan(s) concerned and/or terminate this Agreement. 2.11 Delivery policy: We deliver haircare & skin Products to Dubai only. Shipping will be done by a third-party courier. Delivery within Dubai shall be in 2-3 working days. Dubai Delivery Fees will be a Flat Rate of AED: 7. Avoid any delivery delay by providing your full address along with your contact details.

3. Payment terms

3.1 You can purchase a subscription plan or use a non-plan service service by using (i) a valid credit card (Mastercard or Visa) or (ii) Apply Pay (https://www.apple.com/apple-pay/). The agreement concluded between your payment provider and you governs the use of your payment method and you need to refer to that agreement to determine your rights and liability regarding the use of your payment method. Visa or MasterCard debit and credit cards in AED will be accepted for payment. The currency accepted for payments is UAE Dirahms. The Cardholder must retain a copy of transaction records and Merchant policies and rules. Multiple bookings, orders, shipments may result in multiple postings to the cardholder’s monthly statement. 3.2 You can purchase our grooming services and hair & skin care products for men offered by HomeCuts by using the instructions provided on the Website and in the Applications. By adding your payment information in our secure payment gateway, you (i) authorize HomeCuts to immediately invoice your Account for all payable and due fees and charges and (ii) agree that no further consent is required for invoicing your Account for all payable and due fees and charges. The Services allow you to view all your past invoices. Payments for a monthly subscription plan or a 3-month subscription plan will be automatically billed prior to the commencement of the relevant plan. The payment for a monthly subscription plan will cover a period of one month, whereas the payment for each 3-month plan will cover a period of 3 months. If a user would like to stop the automatic billing of his payment method, he needs to cancel, subject to Section 4 of this Agreement, his subscription plan prior to the next billing cycle. 3.3 The user shall immediately notify HomeCuts in case of any changes in (i) the billing address of the user or (ii) the address of the user included in the payment method used by the user to make payments under this Agreement. 3.4 HomeCuts reserves the right to change the pricing for (i) the grooming services offered by HomeCuts and (ii) the hair & skin care products for men offered by sale of HomeCuts by updating the price list available on the Website and the Applications and without any notice to the user, provided that the changed pricing will not affect any services or goods purchased by the user prior to the notice. 3.5 If you order a grooming service or a hair & skin care product, you agree to pay HomeCuts the applicable prices as listed on the Website and/or the Applications. We will automatically bill the payment method submitted by you when purchasing the relevant goods or grooming services and each time you purchase goods or grooming services thereafter. Once the payment is made, a confirmation email will be sent to you via email within 24 hours of receipt of payment. 3.6 All payments to HomeCuts are non-refundable, except in cases when (i) HomeCuts cancels your appointment or, (ii) for another reason, HomeCuts agrees, in its sole discretion, to provide you with a refund of one or more payments. Requests for refund for services should be submitted within a time period of 48 hours commencing on the date of the any service purchases made. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card. Any requests for refunds for services or products submitted 48 hours before a scheduled service will not be granted. For products purchases HomeCuts accepts returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable and should be borne by the user. 3.7 All fees charged by HomeCuts exclude duties, levies, taxes, and other charges imposed by governmental authorities and the user is solely responsible for paying such duties, levies, taxes, and other charges. 3.8 You agree that, if you do not pay any amount when due, you will need to pay a monthly interest at the rate of 1,5% of that amount or the maximum legal rate (if less than 1,5%). In case we cannot charge the payment method provided by you, we will inform you by email about the failure to charge your payment method and will send you a link asking you to update your payment information.

  • 1. Accounts
  • 2. Services
  • 3. Payment terms

Privacy Policy

Last amendment: 20 December 2020

The website www.myhomecuts.com (the “Website”) is owned and operated by HomeCuts Gents Salon, d/b/a HomeCuts, a sole establishment in Dubai, the UAE (“we”, “us”, “our”, “HomeCuts”). HomeCuts uses the Website and the associated mobile applications (the “Applications”) to provide on-demand grooming services at the addresses of our clients (the grooming services, the Applications, and the Website are hereinafter referred to as the “Services”). HomeCuts maintains the MYHOMECUTS.COM Website ("Site"). The following are the terms of use that govern use of the Site ("Terms of Service"). By using the Site you expressly agree to be bound by these Terms of Use and the MYHOMECUTS.COM privacy policy and to follow these Terms of Use and all applicable laws and regulations governing use of the Site. COMPANY reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms of Use, HomeCuts may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you. Please note that some of the Services may be governed by additional terms (“Supplemental Terms”). The Supplemental Terms constitute parts of this Agreement. This Terms of Service document (the “Agreement”) constitutes a legally binding agreement between HomeCuts and the user of the Services (the “user”, “you”, “yours”). By using or accessing the Services, irrespective of whether or not you create a HomeCuts account (“Account”), you agree to be legally bound by this Agreement or, if you represent an entity, you agree that that legal entity will be bound by this Agreement. If you would like to create an Account, please read the Agreement on the Website (www.myhomecuts.com/terms) or through the Applications. Please also note that HomeCuts collects and processes personal information in accordance with HomeCuts’s privacy policy available at www.myhomecuts.com/privacy. You are not allowed to use the Services and accept this Agreement if you are less than 18 years old. Users using the website who are under the age of 18 shall not register as a User of the website and shall not transact on or use the website. However, if you are a parent or a guardian of persons under the age of 18, you are allowed to use the Services on behalf of such persons. In case you do not agree with one or more provisions of this Agreement, please do not use or access the Services. BEFORE ACCESSING OR USING THE SERVICES, PLEASE READ THIS AGREEMENT IN DETAIL. PLEASE NOTE THAT THIS AGREEMENT INCLUDES: (I) A CLAUSE REQUIRING BINDING ARBITRATION TO RESOLVE DISPUTES ARISING OUT OF OR IN RELATION TO THIS AGREEMENT; AND (II) A WAIVER OF A CLASS ACTION.

1. Accounts

1.1 In order to register an Account, you need to complete a registration form, thus providing HomeCuts with certain information about yourself. By completing the registration form, you warrant and represent that: (a) the information submitted by you is correct and up-to-date; (ii) you will update the information in order to ensure that it is correct and up-to-date. 1.2 You are allowed to create an Account for yourself only. You are not allowed to create accounts in the name of third parties. 1.3 One Account per individual or legal entity is permitted. 1.4 You may delete your Account at any time by sending an email to [email protected] 1.5 HomeCuts may suspend or terminate your Account in accordance with this Agreement. 1.6. If your Account was terminated by HomeCuts or you have been banned from using the Services, you must not create an Account to use the Services. 1.7 The user is solely responsible for (i) keeping the Account login credentials and (ii) for all activities conducted by the user by using the Account. 1.8 The user must immediately notify HomeCuts if he notices any security weakness associated with his Account or believes that his account was used without authorization. The user agrees that HomeCuts shall not be liable if the user does not comply with the obligations mentioned in the preceding sentence.

2. Services

2.1 The Services allow the user to receive grooming services at the address of the user. Such grooming services are provided by the employees of HomeCuts (collectively referred to as “HomeCuts Barbers” and each individually as a “HomeCuts Barber”). Each HomeCuts Barber is carefully selected and has undergone a comprehensive training program to ensure the quality and the hygiene of the grooming services as well as training on ethics and behavior for home services. 2.2 HomeCuts offers grooming services exclusively to male adults and kids. The grooming services include, but are not limited to, haircuts, beard trimming, shaves, shaping, hairstyling, hair coloring, manicures, and pedicures. As a supplement to its grooming services, HomeCuts sells a range of hair & skin care products for men. 2.3 You can purchase our grooming services by using a subscription plan or as a one-time service. HomeCuts offers different subscription plans (e.g., Value Plans, Family Plans, Premium Plans, and Custom Plans). Each subscription plan, depending on the plan, is valid for a period of one month or three months commencing at the time of the purchase. Each one-time service is valid for a period of one month commencing at the time of the purchase. HomeCuts reserves the right not to compensate the user for any expired, unscheduled, or missed grooming services included in a subscription plan or a one-time service. Such services will not be carried over to another billing cycle. 2.4 You can subscribe for a subscription plan by using the Applications. Users who use subscription plans are entitled to a reduction of 15% or more for (i) our grooming non-plan service services and (ii) the hair & skin care products for men offered by us. A user of our subscription plans or non-plan service services is entitled to use his remaining unused services for different people and/or different addresses. HomeCuts reserves the right to change the percentage of the reduction at any time for any reason. 2.5 Custom Plans allow you to select one or more specific grooming services which you would like to get. Once purchased, a Custom Plan covering the duration of your subscription cannot be modified. However, the user is free to modify the Custom Plan after the expiration of the duration of the Custom Plan. You can easily upgrade to a higher tier plan by (i) going to the “Plans” functionality in the Services, (ii) selecting your Custom Plan, and (iii) editing your Custom Plan in accordance with your needs. The changes will apply after the expiration of the duration of the then-current Custom Plan. Each Custom Plan needs to include at least two (2) main services per month. For the purposes of this Agreement, the term “main service” refers to hair and beard styling services, manicure, pedicure, hair dye, and facial services. For the purposes of this Agreement, the term “main service” does not include kids hair cuts or styling services. For the purposes of this Agreement, the term “kids” refers to persons who are at or under the age of 12. 2.6 Although HomeCuts functions as a licensed men’s barbershop and nail salon, HomeCuts cannot be responsible for your personal safety and property. Therefore, please exercise common sense and caution to protect your belongings and safety when you interact with HomeCuts Barbers, just as you would do if you meet any individual who you do not personally know. Please note that our staff, including our HomeCuts Barbers, are carefully selected and undergo a training instructing them on to exercise proper and ethical conduct when providing the grooming services. 2.7 BY ACCESSING OR USING THE SERVICES, THE USER AGREES TO HOLD HOMECUTS FREE FOR ANY DAMAGE, INJURY, LOSS, OR LIABILITY ARISING OUT OF OR IN RELATION TO THE SERVICES. YOU HEREBY AGREE THAT HOMECUTS SHALL NOT BE RESPONSIBLE FOR THE CONDUCT (OFFLINE OR ONLINE) OF ANY USER. THE USER ALSO AGREES THAT HOMECUTS SHALL NOT BE LIABLE FOR ANY DAMAGE, INJURY, LOSS, OR LIABILITY ARISING OF OR IN RELATION TO (I) THE CONDUCT OF OUR EMPLOYEES AND (II) THE GOODS OR TOOLS USED BY OUR EMPLOYEES. 2.8 HomeCuts reserves the right to cancel all promotional services at any time. HomeCuts will not provide any promotional value adjustments or credits in the event HomeCuts cancels a free promotional service. 2.9 The grooming services provided by HomeCuts cover most areas of Dubai. For more specific information about the territory on which the grooming services are provided and for answers on various questions related to the Services, please see our Frequently Asked Questions (FAQ) document available at http://www.myhomecuts.com/faqs. 2.10 Users are not allowed to transfer, rent, or sell their subscription plans, the grooming services, and any parts of the Services. In case of a breach of the preceding sentence by the user, HomeCuts reserves the right to immediately terminate the subscription plan(s) concerned and/or terminate this Agreement. 2.11 Delivery policy: We deliver haircare & skin Products to Dubai only. Shipping will be done by a third-party courier. Delivery within Dubai shall be in 2-3 working days. Dubai Delivery Fees will be a Flat Rate of AED: 7. Avoid any delivery delay by providing your full address along with your contact details.

3. Payment terms

3.1 You can purchase a subscription plan or use a non-plan service service by using (i) a valid credit card (Mastercard or Visa) or (ii) Apply Pay (https://www.apple.com/apple-pay/). The agreement concluded between your payment provider and you governs the use of your payment method and you need to refer to that agreement to determine your rights and liability regarding the use of your payment method. Visa or MasterCard debit and credit cards in AED will be accepted for payment. The currency accepted for payments is UAE Dirahms. The Cardholder must retain a copy of transaction records and Merchant policies and rules. Multiple bookings, orders, shipments may result in multiple postings to the cardholder’s monthly statement. 3.2 You can purchase our grooming services and hair & skin care products for men offered by HomeCuts by using the instructions provided on the Website and in the Applications. By adding your payment information in our secure payment gateway, you (i) authorize HomeCuts to immediately invoice your Account for all payable and due fees and charges and (ii) agree that no further consent is required for invoicing your Account for all payable and due fees and charges. The Services allow you to view all your past invoices. Payments for a monthly subscription plan or a 3-month subscription plan will be automatically billed prior to the commencement of the relevant plan. The payment for a monthly subscription plan will cover a period of one month, whereas the payment for each 3-month plan will cover a period of 3 months. If a user would like to stop the automatic billing of his payment method, he needs to cancel, subject to Section 4 of this Agreement, his subscription plan prior to the next billing cycle. 3.3 The user shall immediately notify HomeCuts in case of any changes in (i) the billing address of the user or (ii) the address of the user included in the payment method used by the user to make payments under this Agreement. 3.4 HomeCuts reserves the right to change the pricing for (i) the grooming services offered by HomeCuts and (ii) the hair & skin care products for men offered by sale of HomeCuts by updating the price list available on the Website and the Applications and without any notice to the user, provided that the changed pricing will not affect any services or goods purchased by the user prior to the notice. 3.5 If you order a grooming service or a hair & skin care product, you agree to pay HomeCuts the applicable prices as listed on the Website and/or the Applications. We will automatically bill the payment method submitted by you when purchasing the relevant goods or grooming services and each time you purchase goods or grooming services thereafter. Once the payment is made, a confirmation email will be sent to you via email within 24 hours of receipt of payment. 3.6 All payments to HomeCuts are non-refundable, except in cases when (i) HomeCuts cancels your appointment or, (ii) for another reason, HomeCuts agrees, in its sole discretion, to provide you with a refund of one or more payments. Requests for refund for services should be submitted within a time period of 48 hours commencing on the date of the any service purchases made. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card. Any requests for refunds for services or products submitted 48 hours before a scheduled service will not be granted. For products purchases HomeCuts accepts returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable and should be borne by the user. 3.7 All fees charged by HomeCuts exclude duties, levies, taxes, and other charges imposed by governmental authorities and the user is solely responsible for paying such duties, levies, taxes, and other charges. 3.8 You agree that, if you do not pay any amount when due, you will need to pay a monthly interest at the rate of 1,5% of that amount or the maximum legal rate (if less than 1,5%). In case we cannot charge the payment method provided by you, we will inform you by email about the failure to charge your payment method and will send you a link asking you to update your payment information.