Last amendment: 20 December 2020
1. Collection of information
1.1 HomeCuts collects information provided directly by the user to HomeCuts. Such information may include, but is not limited to, information which you provide us when you register or update your user account, communicate with our customer support team, request us to provide you with grooming services. The information collected in accordance with the preceding sentence may include, but is not limited to, phone numbers, names, email addresses, postal addresses, photos, and other information which you decide to provide to us.
1.2 HomeCuts collects the following information when you use the Services:
(i) information about the location of your computing device. In case you prefer not to provide us with such information, please do not use the Services;
(ii) information about the activities conducted by you during your use of the Services;
(iii) information about your use of apps, services, and websites operated by third parties;
(iv) information about your interaction with the Services. This can, for example, be done through the use of pixel tags, cookies, and similar technologies;
(v) information about the computing devices used by you, e.g., information about your operating system, your IP address, and the versions of your operating system;
(vi) information about the services requested by you, e.g., the time and date when you requested a service, the amount paid by you, the distance travelled by our employers to the space where the services will be provided;
(vii) server logs, including, without limitation, information about your IP address, times and dates when you accessed the Services, the pages and the app features viewed by you, technical issues related to the Services, information about your browser, and information about the service or website which you used prior to starting using the Services; and
(viii) HomeCuts collects metadata and other information about the files which you store on your device.
1.3 HomeCuts may associate the promo codes used by you with the name of the user of the promo codes.
2. Tools for automatic data collection
2.1 HomeCuts uses the following tools for automatic data collection:
(i) Beacons. The Services may include beacons, i.e., small digital files that allow us to perform various functions, such as calculating the number of users who visit the pages including beacons;
(ii) Scripts. We use embedded scripts, i.e., programming code that allows HomeCuts to collect information about your use of the Services. For example, embedded scripts may allow us to know the links on which you click. Embedded scripts are usually deleted from your device once you are disconnected from the Services.
3. Collection of information by third parties
3.1 Certain third parties may automatically collect information while you are using the Services. An exemplary list of such third parties is provided below:
(i) payment processors which HomeCuts uses;
(ii) companies providing data analytics services;
(iii) advertisers, including, but not limited to, ad servers and ad networks;
(iv) mobile service providers; and
(v) mobile device manufacturers.
4. Purposes for data collection and processing
4.1 We use the information (including personal information) collected from you for the following purposes:
(i) to improve and personalize the Services;
(ii) to comply with the contractual obligations stemming from our contract with you;
(iii) to ensure the provision of the Services and other products/services requested by you;
(iv) to send you information about updates and modifications of the Services and other products/services requested by you;
(v) to prevent fraudulent activities related to the Services;
(vi) to resolve information security issues;
(vii) to conduct data analysis, research, and testing;
(viii) to inspect activity trends;
(ix) to send you information in which you may be interested;
(x) to implement promotional activities;
(x) to facilitate communications between (a) you and our employees and (b) between you and people whom you refer to us;
(xi) to collect and process payments in accordance with the contract concluded by and between HomeCuts and you;
(xii) to design and implement new features to the Services, including, but not limited to, safety features;
(xiii) to send receipts regarding the Services;
(xiv) to provide customer support and ensure user authentication;
(xv) to send administrative messages and other notices regarding the account of the user.
4.2 HomeCuts uses the usage information collected by us with the aim to improve the Services and the user experience. For example, we use the usage information for:
(i) examine the size of our audience and its usage patterns;
(ii) recognize the user when the user uses the Services;
(iii) provide our employees with information about the addresses of our clients who requested grooming services;
(iv) track the location our employees providing grooming services;
(v) store data about the preferences of the user; and
(vi) adjust the Services in accordance with your personal needs.
4.3 HomeCuts may use the collected information to contact the user about products and services offered by HomeCuts that may be of interest to the user. If the user does not want to receive such promotional materials, the user can unsubscribe by contacting us at the following email address: [email protected]
5. Disclosure of information
5.1 HomeCuts may disclose aggregated information about clients and employees which cannot be used to identify natural persons or computing devices. More specifically, we may disclose such information to third parties for data analysis (e.g., demographic profiling), for marketing purposes (e.g., sending you promotional materials), or for other legitimate purposes.
5.2 HomeCuts may disclose the collected personal information to:
(i) companies related to HomeCuts that provide goods and services pertaining the Services;
(ii) third parties to achieve the purpose for which the personal data was provided;
(iii) third parties to which, in accordance with your consent, we can provide your personal data;
(iv) governmental institutions and other third parties which can assist us with enforcing our rights, the rights of our employees, the rights of the users of the Services, and the rights of others;
(v) third parties which assist us with achieving any purpose disclosed by HomeCuts when you provide HomeCuts with your personal data;
(vi) companies that provide services on behalf of HomeCuts (e.g., data processing services);
(vii) companies which assist us with achieving logistics and data centralization purposes;
(viii) independent contractors and other third parties which provide us various support services and who are obliged to protect your personal information in confidentiality and use it exclusively for the purpose for which it was disclosed to them;
(ix) third parties if the personal data is anonymized in such a way as it cannot identify the data subject;
(x) third parties who will help us with the enforcement of our rights;
(xi) third parties who will assist us with billing you and collecting payments from you;
(xii) third parties who need to have the information in connection with any restructuring of HomeCuts (e.g., mergers, acquisitions, sales, and negotiations related to restructuring activities);
(xiii) third parties who will market their services and products to you if you agreed to such use of the data (HomeCuts requires third parties to keep such information in confidentiality and use it exclusively for the purpose for which it is disclosed to them);
(xiv) governmental authorities if HomeCuts believes, in its sole discretion, that such disclosure is required by law.
6. Social networks
6.1 Some of the Services may be integrated with social networks and other software applications that enable you to share your activities with other people. HomeCuts requests you to check the privacy policies of the respective applications before sharing any information by using them
7. Third party analytics
7.1 HomeCuts uses the data analysis services of third parties. Such third parties may use web beacons, cookies, and other tools to identify your device during your use of the Services and during your use of other services and websites.
8. The choices of the data subject
8.1 You can exercise certain choices over your personal data. Those choices are described in detail below.
8.2 If you would like to access or modify your personal data, you can visit your account profile page included in the Services. If you would like to access, change, or erase your personal data that is not available in your account profile page, please contact us at [email protected]. We will comply with your requests without undue delay pursuant to the applicable law.
8.3 In certain instances when your personal data is strictly necessary for the provision of the Services, we will need to delete your user account if you opt to delete your personal data that we store. We will inform you about the deletion of your user account (if necessary) by responding to your enquiry.
8.4 In certain cases your personal data may be stored by us even if you exercise your rights to delete your personal data. For example, HomeCuts may retain your personal data in order to pursue its legitimate business interests (e.g., for maintaining business records), where required by the applicable law (e.g., for accountancy purposes), or in order to enforce its contractual rights.
9. Location information & access to contact data
9.1 HomeCuts may access information about your location if you enable the location settings of your computing devices. You can always prevent us from collecting your location data by adjusting or disabling your device’s location settings. We will not collect your location data if you do not allow us to do so.
9.2 If you prevent HomeCuts from collecting your location information, HomeCuts may not be able to provide you with services that utilize your location data.
9.3 If necessary for the provision of the Services, HomeCuts may request you to provide access to the contact information stored on your device. You can approve or decline such request. Please note that HomeCuts may not be able to provide all services requested by you if the access to your contact information is disabled.
10. Commercial communication
10.1 In order to inform you about special offers, discounts, or new services, HomeCuts may send you commercial messages by email, SMS, or phone. You can opt out from such commercial messages at any time free of charge by following the instructions provided in those messages (e.g., by clicking on the “unsubscribe” link). You may also adjust commercial communications settings in your user account or by contacting us at [email protected].
10.2 To inform you about your orders or send service updates, HomeCuts may send you informational notices that do not fall within the scope of commercial communications. Please note that you cannot opt out from such notices as long as you maintain your user account or use the Services.
10.3 Advertising. HomeCuts may serve you personalized advertising based on your use of the Services or your online activity. You can control or opt out from such advertising by following the instructions provided by the Digital Advertising Alliance available at https://youradchoices.com. For more information on opting-out from advertising features on your device, please visit https://www.networkadvertising.org.
10.4 Controlling cookie data. If you would like to refuse non-essential cookies installed by the Services (e.g., marketing and analytics cookies), you have to decline them in your browser or device. Please note that some parts of the Services may not function properly if not all cookies are enabled. You can find further information on how to manage cookies on your browser at the following websites (please choose the relevant browser):
- Safari: https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac
- Chrome: https://support.google.com/chrome/answer/95647
- Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
- Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
- Microsoft Edge: https://support.microsoft.com/en-us/help/4468242/microsoft-edge-browsing-data-and-privacy-microsoft-privacy
10.5 Commercial communication from third parties. Your personal data may be shared with third parties for advertising and marketing purposes. You can prevent such sharing at any time by adjusting the settings on your user account or contacting us at [email protected]. If you receive commercial communications from third parties, please contact those third parties directly and ask them to remove your contact details from their databases.
11. Security of Personal Data
11.1 To ensure that your personal data is safe and secure, HomeCuts implements industry appropriate up to date security measures, such as secure networks, strong passwords, limited access to your personal information by our staff, SSL encryption, and cooperation with third parties that can ensure an appropriate level of protection of your personal data.
11.2 All payment transactions regarding the services will be carried out by third party payment processors with whom HomeCuts cooperates. The third party payment processors will collect your payment data, including credit card data, as necessary for completing the payment transaction. All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any other third parties. HomeCuts will not pass any debit/credit card details to third parties.
HomeCuts takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (MYHOMECUTS.COM) cannot guarantee the security of any information that is disclosed online.
11.3 HomeCuts cannot be liable for the security incidence that occurs outside its reasonable control. In order to prevent unauthorized access to your personal data, HomeCuts kindly asks you to use the services through a secure network only, keep your login details in strict confidentiality, and use up-to-date anti malware software. The merchant is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
13.1 The Services are not marketed and should not be used by persons under the age of 18. Therefore, HomeCuts does not collect personal data of persons under the age of 18. If HomeCuts becomes aware that a minor has provided it with personal data, HomeCuts will immediately delete such data from its systems and, if possible, prevent any further processing of such data.