Frequently Asked Questions

  • Hygiene, COVID & In-Home Guidelines
  • Who, What, Where?
  • Payments and Cancellations
  • Scheduling and Appointments
Hygiene, COVID & In-Home Guidelines
What is HomeCuts doing to prevent the spread of COVID-19?

At HomeCuts, we have ramped up our efforts to ensure the utmost safety of all of our clients and team members. We stringently follow all public health guidelines and use advanced equipment for the sterilization of all our grooming tools. We’ve also created and follow an SSS (Sterilize, Sanitize and Seal) Hygiene Process to ensure each client gets a fresh set of tools for their service.

Are temperature checks required?

We check our team members’ temperatures on a daily basis. Upon arrival at your address, our team member will also check your body temperature using an infrared thermometer. If your temperature is not within the normal range, the session will need to be rescheduled.

Who, What, Where?
What types of protective equipment are used?

During your appointment, our professionals will wear a surgical mask, gloves and may also use a face shield. As an added precaution, we advise all customers to also wear a face mask during their service.

Will my floor be covered in hair?

No! We have a rigorous training program to certify all our professionals in maintaining a clean workspace in your home. A 2m x 1.5m plastic sheet will be placed beneath your seat to prevent hair from scattering. An apron will cover your neck and body to keep you clean! Our team members are also equipped with high-power vacuums and will clean any mess left behind. We have a “leave no hair behind” policy!

Payments and Cancellations
What do you do about grooming tools sterilization? What is the SSS Hygiene Process?

Each grooming kit (for hair and nails) is subject to our stringent SSS (Sterilize, Sanitize and Seal) Hygiene Process. Each client gets a freshly sealed and sterilized kit for their session. Our tools and equipment are sprayed or submerged in Barbicide disinfectant. All tools are then sterilized using a specialized ultra-violet light and ozone cabinet at our salon. This process eliminates any and all contagions and living organisms. Finally, all tools and equipment are packed and sealed in disposable airtight bags for each appointment. Hair clipper machines are sprayed and sanitized using a Barbicide Clippercide Sterilization Spray. Each service uses a new set of clipper guards that have been treated using our SSS Hygiene Process.

What do you do about manicure and pedicure equipment/tools sterilization?

All of our manicure and pedicure kits include single-use, disposable products for each service. This includes a nail file, foot file, cuticle stick, toe separator and a nail buffer. Nail/cuticle clippers and trimmers are sterilized, sanitized and sealed for each client session.

Scheduling and Appointments
Training and Certification:

All HomeCuts team members have been thoroughly trained and have passed stringent hygiene and cleanliness certifications. Each member holds a Barbicide COVID and Hygiene Certification.